Green Dot Bank complaint: Claimed card eligible; not eligible

Name: Claimed card eligible; not eligible
Item: Green Dot Bank
Rating: 1
Author: 5072197015

Open 1 Jul 2020 213 views Banks

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Filed 1 Jul 2020 by 5072197015

I bought the moneypak, $5.95 then loaded $20 on, AFTER checking the website to see if my card was eligible but after trying 4 times it still says transfer incomplete.

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Case details

Status: Open
Company: Green Dot Bank
Filed: 1 Jul 2020
Rating: 1/5
Desired resolution: I would like my $20 the $5.95 refunded, as I took precautions before hand to assure this wouldn't happen and their process of checking eligible cards is inefficient.
Problem: Card shown eligible but transfer failed repeatedly
About: prepaid reload pack
At stake: $20

Progress

Filed
Company notified
Company replied
Resolved

1 Jul 2020 Complaint filed and published
1 Jul 2020 Message from Bizzy: we notified Green Dot Bank about this complaint.

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