Green Dot Bank complaint: Atm did not dispense money

I called green dot after atm did not dispense 325.00 from atm. it was early before the bank opened I advised the bank that the atm had taken the money and I need the money to move that day. the branch manager advised that Green dot would need to refund money as the transaction was already completed. i bank at this bank so they know me. the money never came out to me at all on tape and money still in machine. I contact green dot 15 times since this happened advised i had to wait up 30 days???? they know i did not get the money i was told by 1 customer service rep that i did not need to complete dispute form as she was completing one for me, when i called back today advised by recording i need to file a dispute form?? the cs representative was rude and unprofessional i ask to speak to supervisor he stated why i have already gave you the information so you have to wait. i ask for a manager he said no i already told you the information. i asked for a supervisor or manager of the dispute department to call me back he said they doe not call back . i advised this man i had received a call from a supervisor before and it is my right to speak to someone over him since he can not assist me. he said No he was not going to do that. i even requested to do a conference call with the bank and provided green dot with the manager’s name who took the first dispute at the bank at first. no response. i have children to feed and with covid 19 it is hard to get hours as it is but to flat out not refund the money and be uncaring disrespectful makes no since to me you got paid and reached your money i want the same. i could be your sister , mother , grandmother or aunt would you like them to be treated like this I think and hope not. I AM GETTING MY PAYROLL DEPOSIT TO STOP FROM MY EMPLOYER AND LETTING EVERYONE KNOW FROM FACEBOOK, INSTAGRAM, BETTER BUSINESS AND I HAVE CONTACTED COMPLAIN.BZ AS WELL.