Complaint: Check deposit

on 23 May 2020 about Green Dot Bank in category Banks

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My complaint:

I tried to deposit my stimulus check onto the card. Through the app you can take a picture of it and it deposits into your account. Due to covid19 I have been unable to regularly load the card like I have been for seven months straight. They told me they would not deposit the check because I have insufficient history on my account. I called customer service and it took her an hour to understand what I am explaining here. There was no solution. And I received no explanation as to why this is happening when I’ve had the card almost a year.

0 0 votes
Justified complaint?

Suggested solution:

Allow me to deposit the check!

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