Green Dot Bank complaint: card not processing when swipped

i purchased a green dot card to preserve money for mjy motherinlaws funheral accessories upon going to first store it wordked. 2days before funeral me n my husband tried to use it at family dollar, and walgreens it didnt work!!! we panicked, he had to pay for his mothers flowers qand obituraries online and we was unsuccessful. needless to say we called greendot and told them the situation and begged them to do a transfer of funds to my permanent greendot card they seaid no, and they said we not getting a permanent card, every resonable solutuion i suggewsted they refused, my husband is ready to take legal matters to the highest court because sadly he was not able to provide flowers of his mom favorite nor any obituaries at her funeral 2days ago hes very vwey upset. my suggestion to them would be simply like the cuswtomers can transferfunds between each other,,,surely them as the source the company itself to just transfer his balance to my permanent card, that will stop us for going to the press or attain a lawsuit attorney. they should feel somewhat responsible for ruining my fiances mother funeral and for performing terrible and inconciderate customer service skills. im flabbergasted .please be in touch my number is 716 2791029 my name is lydia williams-brightman and my husband name is earl brightman. thank you