Green Dot Bank complaint: Card Blocked
Filed 25 Dec 2020 by Jasmine
On Wednesday December 23, 2020 I called customer service inquiring on the steps for disputing an unauthorized transaction. I was told that I can not file a dispute until the transaction has posted to my account. I was ok with that and told the customer service operator that I would call back after the holidays. Later that afternoon I went to the grocery store and was unable to use my card. When I logged onto the green dot app it said that my account was blocked. For one I did not authorize a block on my card and two the customer service representative refused to connect me to supervisor. Now I have absolutely no money, have no access to my account and all they can say is we apologize.
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