Complaint: Closed account with money in it

on 27 December 2020 about Green Dot Bank in category Banks

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My complaint:

My name is roberto barba i have a greendot account that i hadnt used in a couple months i then loaded 260$ worth of moneypacks to my card when i went to pull it out it said account closed. So thus began my nightmare ive tried to call everyday on average i wait a hour then it rings once and hangs up everyday for a month! With proof documented. Then i email and email customer service its as if they dont understand english as they ignore what i say and ask for my number and best time to call after ive told them so i give it to them again and again they ask so finally i get a call from a 888 number and i answer its silent nothing i say hello hello for 39 seconds then i was hung up on shortly after i get a email saying they called and iwasnt available like bullshit i answered i need this money for my health coverage its so wrong to play with ppl like this. So i go too log in on app it says closed account kicks me back out of app sok i go to website try to log in it works but once i log in there is no way to initiate i try a chat before logging in i finally get someone and then there supervisor on chat at greendot.comthey cannot help me unless i log in and i initiate a chat i showed screenshots and recordings there is no support tab or way to initiate a chat they repeat they cant help. So im screwed every way they say ive done time and time again at this moment ive been on hold one hour 31 mins for greendot help. Nothing this is wrong and a scam ppl need there money send me a check to my on adress file if its closed i need help and if you cared you would help so i ask on here for help hoping to get ir

0 0 vote
Justified complaint?

Suggested solution:

send me a check to my on adress file or release my funds reactivate my account or send my money to adress on file name is Roberto please i loaded 260$ 3 seperate money packs one for 100 one for 110 and one for 50 for a total of 260 if my account was negative balance send me the remaining balance

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