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Green Dot Bank complaint: ATM error

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Filed 22 Oct 2020 by Keristan

I went to the atm to withdraw money to pay a bill, my payment was declined and said insufficient funds although the funds were in my account. Upon leaving the atm with no money I checked my account and the money was deducted. I called the wal mart money card customer service several times only to get hung up on and put on hold for over 45 minutes. Aft tall of that, I was finally instructed to file a dispute with a representative which was done incorrectly. I was told it would take 10 business to possibly refund my money. After several hang ups and holds again, I was finally able to speak with corporate who basically did nothing but apologize still was told I had to wait 10 business days or more.

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