Complaint: Account taken over

on 23 January 2022 about Green Dot Bank in category Banks

New complaint
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My complaint:

I was incarcerated in Virginia Beach City jail in Virginia on June 14th 2019 sometime after that someone contacted Green Dot had my address changed got a new debit card and proceeded to withdraw stimulus checks that were deposited in my account I wasn’t released until September 29th of 2021 I then tried to reach Green Dot through the normal channels in the automated system said no account existed. I would like to know how someone can call Green Dot act like they’re me and have all my pertinent information changed so that they can control my account. I am disabled and terminally ill and I need to recover this money I have tried other ways to know avail. Would somebody please help me with this.

Suggested solution:

Due to the fact that the Green Dot allowed this take over to happen I would like the money refunded back to me that was withdrawn.

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