Complaint: 780.00 sent from my account to an email address without consent

on 29 September 2020 about Green Dot Bank in category Banks

New complaint
Complaint is being processed
Complaint resolved
Complaint closed

My complaint:

I had a direct deposit of 781.44 into my green dot card and almost immediately after I got it someone used a send money option that I have never used and sent 780.00 to an email address I have never heard of. That was all my money and green dot keeps denying that any error even occurred.

0 0 vote
Justified complaint?

Suggested solution:

They should refund my 780.00 to my account and send me a new card. They have insurance for these purposes and I have only ever made 1 other complaint with them for a 90.00 purchase so its not like I have a history of this even happening. Im very discouraged by their delay and denial.

Notify of
Inline Feedbacks
View all comments