Complaint: 780.00 sent from my account to an email address without consent

on 29 September 2020 about Green Dot Bank in category Banks

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My complaint:

I had a direct deposit of 781.44 into my green dot card and almost immediately after I got it someone used a send money option that I have never used and sent 780.00 to an email address I have never heard of. That was all my money and green dot keeps denying that any error even occurred.

0 0 vote
Justified complaint?

Suggested solution:

They should refund my 780.00 to my account and send me a new card. They have insurance for these purposes and I have only ever made 1 other complaint with them for a 90.00 purchase so its not like I have a history of this even happening. Im very discouraged by their delay and denial.

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