Goodwill Industries complaint: Rude, disrespectful managers and team leads

Every single time i go to avon, in goodwill i am overcharged or my rewards are supposedly applied, but not really. Last time my rewards were not applied. I returned to store to figure out what happen. Manager was incredibly rude. Was Very upset that he had to return and then rering stating he wasn’t a cashier!!! Today, I returned to the store to notify that i was over charged, as has happened mult times. Debbie the team lead at the avon, in store started immediately being rude and disrespectful after I simply walked in and to the counter. She yelled at me to dumb the bag out and give me the receipt!

I was like do u even know why im here? To which she replies yeah! U want to return all that! No, i was over charged and i would like it corrected. Shes slamming things, huffing and puffing. Returns everything and again shorts me the item i was double charged for. *** literally wants to have a knock down fight. Says i can’t give u credit bc u didn’t return it! I can’t return it bc the cashier had rang up an item twice! She says, if i give u back the $, will u just leave then! I said sure. I asked if my rewards would be available for the repurchase of the items i apparently wasnt my time looking for.

She says i dont know! Im like can’t u check? She says no! And at this point i told her i was done with her to get away from me. Your managers are the rudest, most disrespectful ppl i have ever met. He would have been a better solution…i could have went and picked out another item same price as i was shorted…DONE! That would have been too easy. U should either train ur ppl better, look into a better scanning system, and definitely train management for better costumer service and better coping skills! U get everything in the store for free…but without costumers, u would be out of business!