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Goodwill Industries complaint: Ridiculous

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Filed 1 Feb 2023 by Desri

I found a new living room set and it was marked down 50% original price. I decided to get this living room set through the progressive leasing that’s offered through the store. This was the first time the assistant manager in the store had done the progressive leasing. This process in the store took much longer than it should have ( I had my 3 children with me), but I remained patient as this was a good price. However, last night law enforcement showed up at my door stating that my financing did not go through. I felt like a criminal. I talked to the manager of Fredericktown goodwill and then VP of “security today and was told this was not my fault but their mess up and if an employee didn’t show up to work they would send law enforcement to their home. I explained that I was not one of their employees. The VP of security stated they had tried to contact me multiple times. I work night shift and don’t check my messages often. I did end up checking my messages today and there were only 2 messages from them. This has been an absolutely ridiculous experience. I told them I no longer want the furniture and they will be picking it up on Monday

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