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Goodwill Industries complaint: Disrespectful manager

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Filed 23 Aug 2023 by Marisol

On this day 8/17, I went in after work for a little shopping with my emotional support dog. The manager Leah told me I couldn’t be in there with him if he didn’t have his “service” animal vest. I explained I haven’t recieved it yet but that he was on a dog vest/harness for now. She told me I still had to leave so I said ok and proceeded to go to the front to checkout and leave. Once I was up at the front waiting in line to checkout, I was the second person in line, Leah saw me standing there waiting and said I had to leave like she had told me 2 mins prior but claimed she told me 10 mins prior. I told her I would simply pay and go. She said no and that I had to either take him outside first or leave and come back without him. He’s an emotional support dog so I take him with me everywhere and I wouldn’t put him in my car because it was so hot. I told her if I could please just checkout and leave and I wouldn’t return until he has an official vest but she said no. I told her I’m just going to pay and go bc I didn’t think that was fair but she refused to let me and took my cart away, so I walked out. That was very upsetting and disappointing to be treated that way while I was already in line ready to pay and leave without trouble. My emotional service dog is legally allowed to be inside the store with me. That behavior from the manager was not acceptable.

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