Goldman Sachs complaint?

Do you have a dispute or a bad customer experience with Goldman Sachs? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The number we have on record for Goldman Sachs is +1-312-655-4600. Goldman Sachs is primarily an investment bank, and its consumer products are supported through their own separate channels rather than one general helpline, so use the route that belongs to your product. For a credit card issued by Goldman Sachs Bank USA, support runs through the app you manage the card in, where the message thread with a support agent is normally the fastest way in and leaves a written record. For a savings account or a loan under the Marcus brand, the support number and the secure message route are shown inside your own account. Whatever route you use, keep the last four digits of the account, the transaction dates and every case number.

Never give card numbers, passcodes or one time codes to someone who calls you claiming to be from the bank, and do not trust a support number found through a general search. Interest still charged on an account you closed in writing? Start your complaint here and we help you write it in minutes, drawing on thousands of complaint letters that actually worked.

Report a billing error in writing to the address your statement gives for billing enquiries, not only through the app, and keep proof that you sent it. State the account, the exact date and amount of the item, and what you believe is wrong: a charge you did not authorise, a payment taken twice, or a payment made on time and posted late. US credit card rules give you a route to dispute billing errors, but those protections carry time limits counted from the statement date, so send the notice as soon as you spot the problem and follow the dispute instructions printed on your own statement.

If a late fee or interest was added because a payment was misapplied, ask for those to be reversed in the same letter, and ask for written confirmation that the issuer has reported the account as disputed to the credit bureaus.

A closed account can still generate charges if a transaction was pending when you closed it, if interest accrued on a balance up to the closing date, or if the closure request was simply never processed on the bank side. Ask for a final statement and written confirmation of the closure date, then ask what each charge posted after that date was for. Keep your own closure request and any confirmation you received at the time, because that is the document the whole argument turns on.

Check your credit report as well, since an account you believe is closed can still show as open, and that is worth correcting while you are already in a dispute. Set out the closure date and each charge that followed it in your complaint and we take your case to the bank through our own channels.

Ask the bank in writing for its final response and the reasoning behind it, and keep every case number. If that does not settle it, consumers in the US can submit a complaint about a bank or a card issuer to the Consumer Financial Protection Bureau at consumerfinance.gov, which forwards it to the company and tracks the response. Complaints about a national bank can also go to the Office of the Comptroller of the Currency.

Regulators work from documents, so attach the statements, the dates and the written answers you already have. A complaint filed through our complaint process runs alongside that: we keep the pressure on through emails, social media and paper complaint letters while the regulator does its own work.

We received 2 complaints about Goldman Sachs so far, too few to draw conclusions from. Our research shows which problems are typical at an investment bank that runs a consumer credit card and savings arm: payments posted late or to the wrong balance, interest and fees on an account the customer believed was closed, disputes decided in the merchant's favor, credit limit and credit reporting errors, transfers held for review, and no clear route to escalate.

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Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Goldman Sachs through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Goldman Sachs can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.