Goldcar complaint: Refused Service

I booked a car with Priceline for a company called Fox rental car. Priceline is letting Goldcar use the name of Fox in Europe without disclosing it to the customer. If Goldcar wishes to use the name it should disclose that it is gold car providing the services.

My reservation with Priceline was with Fox rental car. I didn’t know that Fox was really Goldcar. Goldcar refused my ed reservation. Leaving me without a reservation and causing me to spend hours at the airport trying to reserve a car. I was not able to reserve a car and left to take a taxi home. I have been greatly inconvenienced.

My Priceline itinerary number was 579-939-583-38. My Fox Rent-A-Car Confirmation number was 22141777. So I had a ation number with Fox that Goldcar was supposed to honor and yet they turned it down because they had black listed me.

The reason that Goldcar blacklisted me (which is what the salesman said is because I had communicated a complaint about being charged a late fee on being late. Except I was not late. On May 21 2022 I returned a car to gold car which I had communicated my displeasure because I had asked the question upon a prior rental how could I extend the rental time. The Supervisor just told me to send him an email to notify him. This is what I had done. Someone from the staff at Goldcar intercepted my email and stated that I would not be able to extend the lease because it was a holiday. I suggested that all the goldcar rep had to do when I rented the car was notify me their was a holiday the following weekend and the rental would not be extended for any reason. He stated that I should know all of the rules of Goldcar and that I was an idiot for asking. He then stated that Goldcar would hit me with a $276 penalty. I returned the car on time and yet Gold car hit me with a 145euro penalty for what they said was I was late. I believe the person sending me unprofessional emails hit me with the late fee.

Upon notifying the customer service person at Goldcar at the airport he gave me a 145 euro refund. So Gold car penalizes me, for unreasonable actions that they are responsible for and they blacklist me and they are responsible to rent me a car because I have ation (their rules) but they cancel my rental anyway and my day was destroyed by their actions.