Goldcar complaint: Goldcar didn’t provide car and hasn’t return money for booking
Filed 5 Mar 2024 by Konstantin
I have booked car in you company in Bologna airport from 17/01/24 to 08/02/24 booking 24563501
When I visited Goldcar checkin counter I was asked to pay fuel deposit. But my Mastercard was rejected by Goldcar system. I tried a few time, but it was rejected. I provided valid debit card with balance 4909 EUR on 17/01/24 with my name on it. To check the card I made a transaction in airport shop but even after that card was rejected by Goldcar. I could provide card statement from the bank to prove it. I also shown card, which was used for booking, but I can’t use it because it had expired at December.
So I meet all rental conditions mentioned point 4.1 and 10.2 of Particular Terms of Rent , Goldcar didn’t provide me a car and break rental agreement.
I insist on full return of paid deposit 427 EUR to my bank account.
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