GO2bank complaint: The bank born to torture its customers

I opened a Go2bank account based upon a letter that I received in the mail. I set up my direct deposit from social security and it was made as scheduled. When I went -to check my account, it had a balance of – 10.00. I immediately began a chat session with them only to be told that the info that I’d provided to the rep was invalid and did not match their records so I had to call the phone number that the rep provided to find out where my funds were. Alarmed, I called that number and after a drawn out conversation, I was finally informed that they had created a new account for me which had a new debit card applied to it which of course I did not have in my possession so it could not be used and I woujd be unable to view my account until I received and activated the new card. They would allow me to use my existing card to access my own money and would do all of the accounting by transferring all of my transactions to the new and unauthorized by me account which they created of their own accord without ever sharing any of this info or the activity that they created without my permission or my authorization. How good of them to allow me to use my own money and yet move it from the existinf account to the newly created unseen account without any traceable accounting method that could be seen by me and for all that I know by them either though they could see that some movement of funds was going on somehow. First time I used the account first start of the never ending phone calls to them which in 4 days amounted to over ten calls 2 of which I was hung up on by the rep because I nicely asked that they do as I requested rather than quote me policy and procedure which only made a bad situation for me far worse than I could have imagined. I had to dispute 2 transaction on my account and that’s when all hell broke loose. My account was locked and my existing debit card canceled both of which are pretty standard procedure for any bank. When I explained that I needed some way to access my money because I am a permanently disabled elderly man, I was clearly told that was impossible and that it would take 24.95 and 3 to 4 bush business days for me to receive a new card as an expedited shipping case. When I explained to the rep that was unaccessible and even though they were already charging me enough to cover the cost of a next day air shipment, I would pay whatever it took to have the new card shipped to me via next day air so that I could have access to my money to pay my rent and to take Uber or lyft to do frequent Dr appointments that I have to go to because of my chronic illnesses and because I don’t drive due to poor vision. I was repeatedly told that could not happen no matter my circumstances or what I was more than willing to pay them for their effort in taking care of a new customer. Did I say take care of a customer? Dear God I must’ve blasphemed the issue or whatever because the young lady hung up on me like I did not matter one bit to her or to her employer. I was so stunned and angered that I waited until the following morning to call them back because I did not want to call them when I was extremely angry. When I did call them again trying to resolve my problem, I was talked over consistently by the rep who I spoke to as if I was an enormous bother to her and what I, the customer, had to say about my problems and their unwillingness to help me out even though I wasn’t willing to pay them to do so. I was ultimately transferred to a supervisor after I begged and ultimately demanded to be done. I calmly explained my problems once again this time to the supervisor only to be put on hold and ultimately disconnected again without ever receiving a return call from them even though they had my phone number right in front of them. I finally did get a replacement card shipped to me but not transported as I begged for. I was also led to believe that a barcode would magically appear on their screen that would give me access to my own money by going to Walmart which I had no way to get to because I had no card to pay for the ride to get there. Funny thing is that right after the rep processed my order and deducted the fee from my account, I was informed that that no barcode came up after all meaning that I was ineligible to get my own money for 3 to 4 business days no way no how. I was flabbergasted. I had no money for rent and no money for rides to my Dr appointments for days because the weekend was quickly approaching. So now I sit here wondering if my young landlord will lecture me again and threaten to evict me as he did last night.. I have to cancel my appointments and sit here for about a week with no money and no way to get anywhere. I begged this business to help me out and I offered to pay for them to do so. They did not show one bit of understanding or empathy for my situation and their lack of anything even resembling customer service was to the point of horrifying. They denied me speaking to a superviser, spoke over me, and very clearly did not care at all that they had tortured me for days and that all of the problems were caused by their actions none were caused by anything that I did. I have never been treated so poorly by any business of any type before in my 63 years of life. They are sitting on my money for days and do not care about the problems that this is causing me instead they hang up on me because I dared to ask for their help. I will not be their customer for much longer believe that and I don’t care if it creates a lot of work for me to close this and to open that. I refuse to be treated with a total disregard for my business and my needs. I hope that Go2bank goes out of business and that greendot goes with them. They both deserve to be out of business and their corporate executives to have to file for bankruptcy.. What a nasty horrible business that they run with no customer service training and no care for their customers
Rot in hell both of you.