GO2bank complaint: Stolen Money

On Tuesday, April 11th, I tried to purchase a new phone from Metro PCS in Clute, Texas.
My card kept getting declined, so after the third try of using it, I left the store and went home and called customer service, and told me that yes they permanently locked my account because they were a fraudulent charge on my account. I explained to them that I was the one trying to make the transaction. Then they explain that in order to get my account unlocked I had to send my ID in. I sent it in on the 11th of April. After three days of waiting, I called customer service back on April 18th. Unfortunately they wouldn’t accept my ID because it is expired. So on that same day I went and updated my ID. I sent them an email with the updated ID. They were still telling me that they haven’t received the updated ID, so I sent it again,

I sent my updated ID every day from this point on.
I continued to call them 2 to 3 times daily. Mind you we are on day 8 at this point.

I was still getting the same excuse every day that they haven’t received it.
Each day after that I kept sending in my ID and calling and still nothing.

Now here it is April 24th, and they are still holding my money and have PERMANENTLY CLOSED MY ACCOUNT!!!!
I spent an hour longer on the phone with them just hear the same excuse. So my wife sent it through her email and they finally received it after giving me a false email all this time.

Now they are giving the same excuse that I have to wait 2 to 3 for my account to be verified and once it is verified I will be able to use just my debit card to make purchases or withdrawals, but I will not be able to get deposits into my account. Also stated that once my account is in the $0 amount they are CLOSING MY ACCOUNT WITHOUT AUTHORIZATION FROM ME FIRST.

Shortly after getting off the phone with the CORPORATE OFFICE, I get an email stating that I will have to go too my employer to have them “RECALL” my account so that they can then send me check for the amount that is just sitting in MY ACCOUNT!!!!!

This to me is FRAUD GO2 Bank themselves for NOT RELEASING MY MONEY TO ME!!!
They have STOLE MY HARD EARNED MONEY!!!!!!

So now I am filing this COMPLAINT and will be filing FRAUD CHARGES AGAINST GO2 BANK and also going to get a LAW SUITE started.

I will NEVER recommend GO2 Bank to anyone!!!

They have STOLEN FROM ME!!!

Sincerely,
S.W.