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GO2bank complaint: Run a round

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Filed 7 Feb 2023 by Kristen

I called to see where my card was in the representative, took it upon himself to cancel my card, because I just called and ask where it was at. I didn’t know this tell the next day. I was informed to call back in 24 hours to have an expedited and when I did, I was told that I need the front and back of my ID and I sent that in plus in several different proof of identity I sent my ID 14 times and now they’re telling me that I can’t even shut my account down because it’s in the corporate phase now. I’ve been hearing this for a month now I’m not being nice no more I’m done I have kids I have to feed the $700 that belongs to me that I worked for, how do you feel like every single person I talk to I have evidence of phone calls and we need to text messages evidence of everything emails and I keep tell me my ID was either expired or it wasn’t in all different sort of the things about IDs and today they told me that I needed to put my ID in a black background And that they won’t tell me exactly why my id won’t work. I’ve sent them everything they asked me to and somev

GO2bank complaint: Run a round
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