GO2bank complaint: My email account is blocked but from only receiving email Verification codes.

My Social Security Disability Benefits posted to my account while I was awaiting a new card in the mail. After patiently waiting for about a week I called customer service they told me they had a option for me in which they would email me a barcode that I can take to Walmart and get up to $500 of my money. However the problem was whenever they try to email me this barcode I never received the email. I thought this was odd because every time I call and have correspondence with the service rep I get a email request from them asking me to complete a customer service. After 9 days of having my SSDI money in my account without a card my card finally arrived in the mail. Of course I’m over excited, exhilarated actually to have access to my money to pay my kids and mine bills into pay for my medication and to pay for food of course.

GO2 Bank wanted to text me a verification code in order to activate my card. However a main problem I had was I had a new telephone number. For some reason customer service is not able to update my phone number over the phone you have to do it through the app, basically do it yourself which makes no sense once so ever. As an example and for comparison purposes I also have a current bank card they have an option that if you need to update your phone number through a customer service rep you will have to identify yourself and they list off three or four things that you’ll need to do to identify yourself or upload a copy of your identification or driver’s license card. This makes much sense I’m okay with this however go to bank does not offer this service which makes no sense whatsoever.

A ticket was sent in officially two days ago to figure out why I can’t receive account verification emails only from them. All the while my money is sitting in my account going on 10 days now and I don’t have access to my funds I have to wait until they resolve this. I told the supervisor to transfer my money into a new account and then send me an email with your barcode system and I’ll take it to Walmart to receive cash, or to close my account out and overnight me a check in the mail. The supervisor said she could do none of these things she even told me literally a half hour ago to transfer money from my account to another bank, my response was can you really do this? She said of course and proceeded to give me my routing number my bank number and the name of the bank which is go2 bank or she said I can use Green Dot Bank.

I proceed to try and transfer my funds from go2bank to my cash app card, my account got verified through Plaid, however my transfer was denied. I come through the internet and read about some of the go to bank money transfer policies and there it is written in clear language you cannot move money from your go-to bank into another account. This was specifically told to me that I could do, by avsupervisor which I’m finding out she flat out lied to me, SMH!