GO2bank complaint: Permanent lock on account

I was chatting on the Go2bank app with customers service. I wanted to see why my new card wasn’t mailed yet. Been waiting 2 weeks for it. The person said that they would send me a new card expedited with no charge to me. Then they said they needed to ask me some questions to verify my account. They asked me 3 questions and then the next thing I know I have a permanent lock on my account. They cut me off the chat line and when I went back on the chat line the person was like playing with me saying to contact the customer service on the phone and kept repeating this at least 7 times. I then asked that person his name and he refused to tell me. So I called the phone number on my card. I was talking to some guy and he hangs up on me. So I call back at least 10 times and they put me on hold then pick up the phone and hang it up. I finally get someone on the phone and she tells me there is been unusual activity on my account and I asked what is this unusual activity on my account. She said she didn’t know. So I asked for a supervisor znd she gets on the phone and k asked her about it she couldn’t answer my question either. So they made me send my ID and a address on an envelope to corporate office which I did and I have had no response from them since. They were very unprofessional and rude. The chat line guy was like teasing me cause he put a lock on my account and was very rude and was like a little kid saying ha ha I put a lock on your account. Very unprofessional. They could not tell me any unusual activity that was on my account because they was no unusual activity on my account. Now I have a very sick wife who has stage 4 cancer and she had got back from Chemo earlier in the evening and she needs pain medication and I can’t buy it for her cause I can’t get into my account to get money to pay for it. She is in such miserable pain I need my card unlocked now. I have done nothing wrong and she doesn’t deserve this kind of treatment. I am so upset with this bank I could scream. I want that person fired for what he did and how imature this person was. I need my account to be unlocked to get money to buy these pain medication for my wife so she’s not in such pain. I am livid on the actions of their customer service and how unprofessional these people were. Can you help me or not.
Michael Tanner
619 380 1125
1830 E Yosemite Ave Space 65
Manteca Ca 95346