GO2bank complaint: Go2 not allowing me to make a payment on my secured credit card

I have had a credit builder secure debit card through Go2 bank for roughly 9 months. Every month I made my payments online. On Feb. 27,2022 I was unable to log onto my account. I sent the reset my password link and it never came through to my email. I’ called the company for help and to this date have not been able to log onto my account. They claim the only way to pay your secured card is online or the app. They have reported late payments to the credit bureau and refused to remove them. I have $25 late payments every month since February. In April 2022 a representative told me to next day mail a money order to a PO Box on Provo Utah which I did next day mail and required a signature. As of this date, Go2 bank is saying they never received a money order and still refuse to let me pay it any other way. My credit is suffering!