GO2bank complaint: Dispute denied

I file a dispute 31423 on more then a hand full of unauthorized charges during a month period. And was told what I needed to do and to send in proof within 10business days . I did that, mailed it the 23rd. I called the 24th and was the case was denied. I started asking how thag was even possible since it was before 10 B days and my documents hadn’t been received just yet. I was informed that they would use the proof to investigate the denial. Well today the 30th I received a email stating my account was locked and disabled due to unusual activity and I was told then on that call to send in my proof of identity. Again I did just that. I was told by SAM thatno supervisor was there in order for me to speak with. It was ed that my proof was received and filed in my case on 27th yet couldnt be reopened. NOW my complaint is how can GO2 tell me it can’t be reopened and yet filed my proof after the 10 days yet closed it at day 89 when it is obvious that the documents I sent to them was my statement letter, my page of each business, name , address, phone number and what was told to me by the employee asked abt the unauthorized charges ALONG with my intake and bond release papers of the time the transactions happened I was in jail. And to get my items out of my car In the tow yard I had to show proof of it being my car which wasn’t til 3-4 days after I got out. My cards, phone, tablet wasn’t in my things in jail or in the car and have yet to find them. My phone had all my information on it plus mygo2 was linked to my other cards. But I’m more mad now then sitting in jail because how can they not see the proof that it wasn’t means where I was at and get my $748.89 back and into my acct?. Why am I being told it’s denied and no wrong had happend. I left my number with SAM and she said that my return call request will be given to someone higher up and will get a call within 48hrs. I’m beyond pissed with this hassle but they can’t even do their job right with proof right in front of them. And then they argued stating I got a denied email the 24th and I have yet to come axross it but I have the nonsense junk emails from them during this last 17 days! I want my money and I want someone to explain to me how someone still has a job from not doing their job right being something like this and I’m curious as to the supervisor that calls me back when he looks into it and decided reopen or closed.. the proof is there and if this doesn’t get solved quickly I may consider another route to get it.. and. To top it off the bot chat agent gives me the number and option 6 to speak to someone due to not allowed to talk abt disputecard info through chat but in calls they can to option 6 not even an option and asking me for all my private info , card, last 4 ss, bday etc to start off with.

I’m finding go2 a bank to walk away from course after I get my money back.
T. M