GO2bank complaint: Combative, extremely unhelpful customer service associate

I called in to get information on 2 of my cards that I hold with GO2Bank.

I needed to change the address on one of my cards, because the associate said address was not the one I gave him.

I told him “no problem I can do that after we get off of this call, but while I have you on the phone, I would like to deal with my other card because I need to file a few disputes and in order to do so I need assistance from a representative because the app basically circumvents you to call customer service, not really giving an option to file your dispute online or through their app.

Customer service rep named “Ching” who kept calling me Jenn, which seemed very condescending considering he never gave me a formal greeting or any respectful interaction throughout the entire call.

All I kept hearing was “look Jenn, I can’t help you unless……”

First it was “Look Jenn I can’t help you unless you go on the website login and change the address on your account” which was the first account and I had already stated that would be done but I didn’t want to waste time on that because I was in a hurry, I had been on hold for 20 mins, I’m 8 months pregnant and have a doctors appointment that I cannot miss.

In reality I can logon and do that while I’m sitting in the lobby of the doctors office, or sitting in traffic, or any other number of times. I do not see why it had to be done right then, almost as if the customer service agent was saying “do this or else”

This is supposed to be convenient banking, Ching made it extremely inconvenient for what seemed like, his own amusement.

After I said repeatedly that I wanted to deal with the other account disputes due to a stolen card he told me he could not help me unless I did what he said with the first account I had mentioned to him, almost as if it was an ultimatum. Ludicrous behavior.

When I asked for a supervisor he refused to transfer me multiple times. With that snide tone “look Jenn I can’t help you and they can’t help you either unless you deal with this first account.”

When I said to him I did not understand why we couldn’t just deal with the disputes and I would take care of updating the other cards details when I had more time. He said okay well “what’s the address on this account ?” I told him, he replied, “what’s the full 16 digit card number” ummmm, seriously ? I just told you the card was stolen, I knew the last 4 of the card and the security code on the back, he obviously had my account in front of him and was just playing some sort of cat and mouse game.

Being 8 months pregnant with placenta previa on top of all of this, I’m an “at risk” pregnancy so his rude behavior, condescending nature, and stress inducing demeanor is not good for me.

I cannot have any stress or strain put on me or it might send me into preterm labor.

So thanks Ching, I hope you don’t treat every woman this way because if so I feel sorry for your wife, mother, sisters, etc.

In one word, my entire interaction with Ching was “insufferable”