My complaint:
Unfortunately the customer service let’s them down. The boxes are good and the right price per month, but I cancelled my subscription after the 1st box due to financial reasons. They then took money out of my account on the 2nd month, so I just assumed I cancelled it too late, but then taking money out of my account on the third month – that was not acceptable!
Unfortunately you can’t call someone to discuss this with you have to send messages and from the replies I am recieving, no one is fully reading my messages.
I tell them I have cancelled the subscription and that I only have two email addresses and neither has a subscription with them. I thought that finally I had gotten through to someone that understood, and they ed that my subscription was cancelled, yet did not offer a refund of the money they took as there was a box on it way.
So I had to accept the box, but when it arrived the box was damaged as the can of drink that they had put in this month’s subscription had burst and ruined all the products in the box.
I had to again message someone regarding this, and nearly a whole month later from them taking the money out of my account, I am still no where further!
They keep asking for an order number, which I don’t have as I cancelled my subscription. They keep asking for other email addresses and other contact information but still can’t find any information. To which I reply, it’s because I cancelled the subscription!!!!!!
Seriously why can’t you call and talk to a human being! It takes them 24 hrs to reply to your message, you the. Have to reply back which takes them another 24 hrs to read and reply to you!
So to date I still don’t have my subscription money back, nor do I have a box as compensation as it’s ruined by the burst can.
Suggested solution:
Refund the £13.50 and send another box as compensation for all the wasted time it's taken to resolve this issue
