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Filed 27 Jul 2021 by Janice

Your evening hours deli staff need a lesson in customer service. Two weeks ago I walked up to the counter. Not another soul in line. I waited several minutes until one of the attendants came up to me asked if I took a number. I explained that I didn’t think I needed one being the only person in line. Was trying to save paper I told her. She was quite rude and chided me for not understanding that they use these tickets to report on how many customers they served. I apologized and said it wouldn’t happen again. Tonight I came up and took my number as I had been instructed to the last time. Again, the only person In Line. There were two attendants behind counter. They were busy cutting meats and cheeses. I assumed for deli pickup orders. That’s fine. However after waiting five minutes or more, a third person came back from break I guess, washed her hands and then instead of coming to attend to me at the counter, she started gathering meats and cheeses and started cutting. By now I’m getting very frustrated. Then what really set me off was a gentleman then came up to the counter. This third girl immediately turned around and waited on him first in a matter of seconds. He didn’t take a ticket or have one so what happened to the numbering system? I’m sorry but I had waited long enough and made it a point to say that I had a ticket and had been waiting for several minutes. I don’t like making a scene but I’m not going to be ignored. The lady took my order brought me my cheese and with quite the little attitude said “anything else” in a very snarky tone. I was going to order more but not with that attitude. I smiled, said no thank you and walked away.

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