Fresha complaint?

Do you have a dispute or a bad customer experience with Fresha? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Fresha customer service for people who book appointments runs through the email form in the Fresha help centre, under the option for customers, and through hello@fresha.com. Have the appointment reference, the gift card code or the invoice number ready, plus the name of the business you booked with, because Fresha takes payments for that business under the business's own policy.

Want the dispute in writing from the start? Start your complaint here and we push it out to Fresha by email, social media and printed letters.

No, Fresha publishes no customer service phone number for people who book through its app or website. The routes it does offer are the customer email form in its help centre and hello@fresha.com, and under Fresha's terms a client unhappy with a business can also write to that address.

A written route has one advantage: it leaves you a dated record of what you asked and what Fresha answered, which matters if a deposit or a cancellation charge is disputed later.

A refund of a Fresha deposit or cancellation fee depends on the cancellation policy of the business you booked with, because Fresha collects deposits, late-cancellation and no-show charges on that business's behalf. Check the policy shown on your booking confirmation and the exact time you cancelled. If the charge does not match the policy you were shown, or the treatment never happened, put that in writing to the business and to Fresha with the appointment reference and the amount. A charge you never agreed to can also be disputed with the card issuer you paid with.

Deposit kept for a booking you cancelled in time? Start your case through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push.

Fresha is run by Fresha.com SV Ltd, a private company registered in England with its registered office in London, and its legal notice names an Irish company in Dublin for the EU. To escalate a complaint inside Fresha, write to hello@fresha.com with the appointment reference, what went wrong and the outcome you want, and ask for the answer in writing. The head office address is in the contact details at the top of this page if you want to send a letter as well.

Billed under a policy you never saw? Set the case out with us and we place it alongside other clients of the same salon, who can back it up.

Nothing has been reported about Fresha here yet. Our research shows what typically goes wrong with booking apps that take payments for salons and spas: deposits kept after a cancellation, late-cancellation and no-show fees charged to a saved card, refunds that the business and the platform each pass back to the other, gift cards a business will not accept, and accounts deactivated after a disputed payment.

Recognise the no-show fee on your own card? Be the first to report it: we help you write it up in minutes, and your case opens the record for the next client booking through Fresha.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Fresha through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Fresha can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.