Four Points by Sheraton complaint: Lack of communication

Complaint from Vimala reported on 31 October 2022 about Four Points by Sheraton

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My complaint:

I have been using the pool for the past 7 years.
If the pool is closed for maintenance, no information is sent to me.
This has happened three or four times

Suggested solution:

They should extend the pool facility for extra one month after the date of expiry next year.

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