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Four Points by Sheraton complaint: Mr. Thomas

Open 124 views Hotels / Motels
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Filed 19 Jul 2023 by George

Let’s start like this. I stayed at hotel and took shuttle to airport the next day. Upon coming back it took a hour just to get in contact with someone at the hotel to pick me back up from the airport. I also was staying at the hotel upon my return. My credit card was already charged for that day. When the driver finally did arrive it was stated to me that no one was there to check me in. He was the only one working and he didn’t know how to check me in. So I had to drive home that night. This is not acceptable and I will be contacting the higher up of 4 points hotel.

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