FortisBC complaint?

Do you have a dispute or a bad customer experience with FortisBC? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The FortisBC customer service number for natural gas customers is 1-888-224-2710, and the natural gas customer service email is gas.customerservice@fortisbc.com. Electricity customers in FortisBC's electricity service area have their own customer service line, and gas leaks and other emergencies have separate lines, all listed on the FortisBC contact page linked at the top of this page. Have your account number and the bill in question ready.

Bill or disconnection notice you want to contest? Start your complaint here as well, and we push it out to FortisBC by email, social media and printed letters.

A FortisBC gas bill is usually higher for one of a few reasons: colder weather and more heating, a longer billing period, an estimated reading followed by an actual one that catches up the difference, a change in the gas rate, or the basic charge that applies however little you use. Compare the usage and the number of days on the bill with the same bill a year earlier, check whether the reading was actual or estimated, and look at the usage history in your FortisBC online account.

If the numbers still do not add up, ask FortisBC in writing to check the meter reading and the bill, include your own dated meter photo, and ask about spreading the payments while it is reviewed. Electricity bills from FortisBC can be checked the same way: the reading, the billing period and the rate.

To escalate a complaint with FortisBC, ask for it to be recorded as a complaint and write down the reference number, the date and who you spoke with. Put the key points in writing, to gas.customerservice@fortisbc.com for a gas account or through the FortisBC contact page for an electricity account: the account number, what is wrong with the bill or the service, the dates of earlier contacts and the outcome you want, such as a corrected bill, a payment arrangement or a credit. If the reply does not settle it, answer on the same reference and ask for the complaint to be reviewed by a supervisor. FortisBC's gas utility has its head office in Surrey and its electricity utility in Kelowna; the full gas head office address is in the contact details at the top of this page.

Billing dispute with FortisBC that needs to go higher? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

Yes: the British Columbia Utilities Commission (BCUC) handles complaints and inquiries about the utilities it regulates in British Columbia, Canada, including billing, disconnections, metering and rates, and that covers both the FortisBC gas and electricity utilities. The BCUC generally expects FortisBC to have had the chance to put things right first, so keep a record of every call, email and reference.

Disputed reading or disconnection notice? We help you write the complaint in minutes, with every bill, reading and date in one place.

Be careful. Callers posing as FortisBC have claimed an account is overdue and threatened to cut off service unless you pay at once in Bitcoin or with a prepaid credit card. FortisBC says it never asks for payment that way, and fake FortisBC numbers also turn up in sponsored search ads.

Nothing has been reported about FortisBC here yet. Our research shows what typically goes wrong at gas and electricity utilities in Canada: winter bills far higher than expected, estimated readings followed by a large catch-up bill, deposits and charges when opening or moving an account, disconnection notices over arrears, and energy-efficiency rebates that are slow to arrive.

Catch-up bill after a run of estimated readings? Be the first to report it: your case gives the next FortisBC customer in B.C. something to point to.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of FortisBC through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with FortisBC can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.