Foodtown complaint: Paid for food items not in my bag

Name: Paid for food items not in my bag
Item: Foodtown
Rating: 3
Author: Jim

Open 15 Jul 2023 118 views Supermarkets / Grocery Stores

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Filed 15 Jul 2023 by Jim

Checking out at a full service line. Higher dollar items not included in my bags. This has happened twice in two trips to store. Difficult to monitor checkers while working with POS and placing bags into shopping cart to roll to car outside. I am losing confidence in buying groceries at Food Lion.

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Case details

Status: Open
Company: Foodtown
Filed: 15 Jul 2023
Rating: 3/5
Desired resolution: When all items purchased and on my receipt are included in take home bags. Not noticed until at home and unpacking items to refrigerator or pantry. Too late to confront checker for shortage. Too far to make a second trip to the store to register a complaint while I still have my receipt.
Problem: Paid items missing from bags
About: groceries

Progress

Filed
Company notified
Company replied
Resolved

15 Jul 2023 Complaint filed and published
15 Jul 2023 Message from Bizzy: we notified Foodtown about this complaint.

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