FlightNetwork complaint: Not enough travel document provided

I had booked a flight from Manchester(UK) to Melbourne(Aus) and visa versa. As the first flight was going via San Francisco (US), I, as an educated person, realized I might be needing a transit visa for US for my 3 hours layover in USA. while making the reservation, I paid extra money to Flight network as they mention in their website that they will handle all the necessary travel document required for the safe travel from one country to another.

I received no information for the transit visa even calling them every single day. I didn’t even receive any link to apply for visa, I only I had to. Even though calling them many time, nobody could resolve the issue and kept saying the visa will arrive.

I didn’t file any visa from my end as Flight Network people (NEHANAMITAABHISHEK) sometime mentioned they would file it on behalf of me and sometime mentioned they don’t deal with visas(NOTE- I paid for my necessary documents to be arranged).

I have no visa for US transit, I can not board the flight, and as I booked the flight through flight Network they mentioned if I no show up for the flight going to melbourne they will automatically cancel the flight coming back to manchester.

As not getting Visa is not my fault, missing flight and not getting the refund is not my mistake.

I asked and suggested flight network following options

1) if they are not providing me with visa for US, (which I have paid for), arrange another flight for me via a different route for the samenear date.

2) If they are not providing me with visa, I am not able to board the flight, hence refund me as it is not my mistake.

3) They didn’t fulfil their responsibility of providing me with all the necessary documents, I have to make another reservation and pay extra $3000 for the flight. I asked them to not cancel the flight going back to manchester from melbourne. or arrange another flight for me if that is not possible.

To all the questions and suggestion, all they could say was they can not give me any ation of anything.

They are not even willing to call the airlines and break my ticket into two parts to secure my return flight. which, only they could do. I asked airlines and they refer me back to Flight network.

I have faced severe mental distress, I am extremely disappointed with Flight Network customer service and as a consumer I have complete rights to go to any extent to save myself from this harassment and psychological distress that is caused by Flight Network given that I have paid for all the necessary documents to be prepared by flight network for my safe travel back and forth.

They won’t even pick the call and when they do, after taking the Order No they would stop responding and ultimately cut the call.

Kindly, in your position and power, help me in this. I am not even able to board the flight or get any refund.

As, It is not my mistake, It is my Right to get my money back as soon as possible.