Flair Airlines complaint: Not allowed to board due to flair employee mistake

I booked a flight for myself, my 7 year old and 5 year old daughter, plus our two cats. I paid $90 per cat and was assured I was ok to bring both cats (one was under my name and one under my daughter’s name) when I got to the airport, the flair employee immediately notified her male supervisor (who refused to give his name) that that passenger is here I was immediately treated rudely and impatiently by this man. He told me I can’t bring both cats and must leave one behind. I asked if I could ship the other cat via cargo no, we don’t do that so I asked what I am supposed to do? I have to get hom, I have no where to go, no friends, no family, and very little money left after paying $1015 for all the fees and tickets. He rolled his eyes waves me off and said no idea, it’s not my problem, figure it out then turned away. I tried asking for a refund, he replied um no, absolutely not, not for you. Then put a note in my file to absolute not give a refund. I had purchased flight insurance to protect me from this type of issue, but apparently that was a waste of money. I was offered no options for transportation, food and drink, accomodations or anything at all.
I ended up waiting around in that airport for almost 13 hours trying to figure out what to do now. I am still stuck in Halifax with my kids and cats in a hotel I can afford and no extra money for food or alternative transport. I have no home, no friends, no family.
Tara, an employee, tried her best to help me, she even got me to the gate but that man saw me right away and would accept my ID because it was expired or even the supporting documents that got me on the flight out here in the first place. Everytime I tried to ask a question, he interrupted and told me there was nothing I could do and to leave.
I tried asking about my baggage but he quickly yelled at me saying I. AM. BUSY! I begged him to please atleast get our bag and carseat off the plane so I can transport my daughter and have spare clothes. He kept interrupting me shaking his head saying it wasn’t his problem and to just calm down and leave.
I tried explaining again, I have no where to go, no one to go to, and no more money for airfare or transportation, what do I do?
He said not my problem you chose not to have the ID that IM looking for
I said, every other person in the airport accepted my ID, the Toronto airport accepted my supporting documents on the way out here.
He kept interrupting to say no, no, nope, I’m the only person here who has looked at your ID today mam, not my problem, just go
And repeated, Toronto accepted the supporting documents alongside the expired ID.
He said well I don’t, go get your bags, don’t even ask me where to pick them up, just go and figure it out, I don’t have time for this
He then called security to follow me like I was a criminal, I managed to locate my bags, then spent the entire day having a panick attack in the public airport until I was finally able to find a hotel with an open room I could afford for one night.
That was August 30th. It is now sept 1st. I have made phone calls to flair to get my money back so I can go home or atleast feed and accommodate my child, but the people on the phone just cut me off and say there is a note in the file saying not to reimburse me. I called the passenger protection agency, but they can’t do anything because I still haven’t completed my trip. They said I must send a complaint to flair in writing. And then wait 30 days for them to respond before they could even help me. I was asked if I was refunded, rebook, given vouchers for accomodation, food, drink or transport, I said no to everything, I was given no options but to be homeless and broke in an airport.
I just want my money back and I want to go home.