Flair Airlines complaint: Lack of Training and Poor Service

I purchased a round-trip ticket from Kitchener to Winnipeg last week. Leaving from Kitchener was no problem, everyone was helpful. Coming back, when I tried to check in, the attendants at the front of the Flair booth refused to let me through as my ID was American, and they insisted upon it not being enhanced (Real ID). The manager insisted upon the ID needing to have an American flag on it, in order for it to be enhanced. We go back and forth for approximately 15 minutes until I had enough of them and went to take a seat to do my own research. The first search result on Google told me exactly what an enhanced ID from my state looked like. My ID fit the criteria, so returned to show them that they were mistaken. By that time, they had figured out what an enhanced ID was (through a phone call with their head office) and the attendants told me I could go through this time implying that they were making an exception for me (which doesn’t line up as they weren’t letting me through before at the risk of a fine.) The lack of training and knowledge among the employees resulted in a very unpleasant experience and could have resulted in me missing my flight. On top of this, when the plane was being reversed to take off, it was driven onto the grass, which resulted in us deplaning and a 6-hour delay. They claimed it was due to a brake malfunction which quite honestly doesn’t seem likely. All the restaurants were closed at this point inside the airport and all that they offered to us were pretzels, stale granola bars, and water (during the 6-hour period.) Overall, it was a horrible experience. I do not recommend Flair airlines.

Once again, this was at the Winnipeg airport location.