Flair Airlines complaint: Flight was cancelled and tickets refunded. New tickets cost at lot more.

The booking X5WZNB was originally booked for $550.37 and departed at 15:00 24 July 2022.

Flair then sent me an email saying this had been cancelled and I had been moved to the F8821 flight

This flight departed at 6:30 and did not meet our car hire obligations.

I checked Skyscanner and saw there was F81821 departing at 13:25. Why had I not been given this flight instead ?

That night I contacted there agent through chat. The agent was clearly busy handling other calls and would take over 10 minutes to respond to my comments. I was on the chat for well over an hour.

In the end he agreed to change the flight to F81821. He ed that there would be no further cost to me.

I was surprised to get an email in the morning saying that my flight reservation was cancelled and I had been refunded.

I contacted chat again and was told this was the case and I would need to rebook anew.

At no point did I ask the reservation to be cancelled.

The flight is in the middle of a holiday itinerary, so I had to book the F81821 flight for CAD $1680. It was much more expensive because they cancelled the original flight two weeks before departure.

This leaves me CAD $1130 out of pocket.