FireKirin complaint: Redeem never received

I hit 458 $ on my game and went to try and cash out … Mind you prior to this I was told that minimum cashout was 75 so I got 75 and was told the minimum was now 150.. so I got it up to 458 abd was told I had to pay acustomer service fee or something like that. So until I payed I think on his little chart is said I had to pay 90 prior to receiving my winningsa d to top it off this guy went on ahead and took the credits off my account so I never got paid out plus my game ended up at a 0.60 cents from 458.60… so I’m pretty upset because he has Never mentioned nor does he advertise this fee but to take my credits too like I’m Soo beyond frustrated because Ive invested a good amount of money with this individual mind you through out the time he has made and givin so many accounts new accounts over and over so I’m just really frustrated and who knows . Maybe it’s just .me and I’m in the wrong please help me because when I try talking to the guy I basically get laughed at and seen as just a joke .. I’ve been playing this platform for about 10 years now and never have I ever has something like this happen to .me I’m going thru enough as it is this is just beyond belief