Finnair complaint: Refund not paid

Name: Refund not paid
Item: Finnair
Rating: 1
Author: A

Open 8 Jan 2023 138 views Airlines

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Filed 8 Jan 2023 by A

Due to the situation beginning 2022 Finnair did cancel my flight from St Petersburg to Helsinki (return ticket).
I submitted online the refund request, it was approved by Finnair and now almost a year later, the refund is still not paid.

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Case details

Status: Open
Company: Finnair
Filed: 8 Jan 2023
Rating: 1/5
Desired resolution: Finnair should send the money to my bank account which they refuse since the ticket was bought with a Visa card and Visa is not operating in Russia since beginning 2022.
Problem: Approved refund unpaid after a year
About: return flight ticket
Dealing with it for: 365 days

Progress

Filed
Company notified
Company replied
Resolved

8 Jan 2023 Complaint filed and published
8 Jan 2023 Message from Bizzy: we notified Finnair about this complaint.

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