Finch complaint?

Do you have a dispute or a bad customer experience with Finch? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Finch customer support works by email: write to support@befinch.com about bugs, app questions and subscription issues, or use the Finch help center linked in the contact details above. Finch publishes no customer service phone line. Give the email address or phone number on your Finch account, your device, the store you subscribed through, and screenshots of the problem.

Subscription problem to put in writing? Start your complaint here at the same time, and we send it to Finch Care by email, social media and printed letters.

Finch Plus is cancelled in the store you subscribed through, not by deleting the app. On iPhone, open Settings, tap your Apple ID, then Subscriptions, select Finch and cancel; on Android, open the Google Play Store, go to Subscriptions, select Finch and cancel. Finch Plus stays active until the end of the billing period you already paid for, so keep the confirmation and note the end date.

For money back, the Finch help center asks people who need a refund for an accidental Finch Plus subscription to write to support@befinch.com with the date and amount of the charge and the store receipt. Apple and Google also take refund requests for purchases made through their stores, under their own policies.

Charged for a year of Finch Plus you meant to stop? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send Finch or the store next.

Finch pets and progress can only be recovered from a backup: the Finch help center says all data is saved only on your device by default, so deleting the app or losing the phone without a backup can mean losing the pet. A Finch account, created under Settings, then Profile, then Create Account, turns on automatic cloud backups, and Settings, then Your data, lets you make a manual backup file.

On a new phone, sign in to the same Finch account or load your backup file. If the pet is still missing or the app reports data corruption, write to support@befinch.com with the account email or phone number, the device and the date the pet was last there. Finch says it cannot restore corrupted data, but that it can gift back items and rainbow stones.

Finch Plus usually fails to show after payment when the app is out of sync with the App Store or Google Play. The Finch help center gives the fix: open the menu at the top left of the home page and tap Restore Finch Plus Purchase, signed in with the same Apple ID or Google account that paid, and check that Finch appears in the store's subscription list.

If Finch Plus still does not show, write to support@befinch.com with the store receipt or order ID, the date and amount, and the email address or phone number on your Finch account.

Paid for Finch Plus but the extras are still locked? We help you write the complaint in minutes, with the receipt and the restore attempts set out in order.

Nothing has been reported about Finch here yet. Our research shows what typically goes wrong at self-care and habit apps sold by subscription: trials that roll into a paid plan, renewals charged after people meant to cancel, refunds passed between the app and Apple or Google, paid features that do not unlock, and progress lost after a phone change or a reinstall without a backup.

Lost the pet you raised when you changed phones? Be the first to report it, and the next Finch user in the same spot has a case to point to.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Finch through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Finch can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.