Fidelity Investments complaint: Compensation – Help needed

Complaint from Sunny Jain reported on 01 September 2023 about Fidelity Investments

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My complaint:

Request your help to sort my issue as I had never faced this issue earlier and lost a lumpsum amount.I transferred my funds from Robinhood to fidelity as fidelity is best for ETFs and based on my friends suggestion. It was my first trade in fidelity and I was having difficulties in placing the sell order in navigating through the options in the application. For some reason I was not able to place the order and by the time I logged into the browser and stock 02187 started falling down drastically and I assumed that I placed two sell orders of 14K quantity each but it was not. It would be of great help if you can help in compensating as for an individual it’s really difficult to bear this unexpected loss due to issues in the app and I just moved to US with lot of dreams. This will never be repeated in the future and if incase something happens I will be responsible for it.

Looking forward for your positive response and thank you so much in advance for consideration.

Suggested solution:

by compensation

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