FedEx complaint: Horrible Service

Tracking Number 623686818448

My name is Mr. Arturo Rivera III cell phone 786-239-4646.

I took off work waiting for my package on Thursday, January 5, 2023. I received a text at 2:25 pm claiming that my package delivery attempt had failed. Immediately, I went downstairs and found a sticker on my door with the delivery attempt. I have a ring bell that records everytime my doorbell is rang. No attempt to ring the bell occurred. My amazon echo which are located in ally rooms did not ring and also I did not receive my cell phone notification. I called the customer service number around 2:56 pm and explained everything, I was told a message was sent to the driver to make the delivery which did not occurred. I called customer service again around 7:30 pm and was told that my package was not going to be delivered today. This type of service is irresponsible, unacceptable, and unexcusable. FedEx expectations is to deliver and the lack of concern and respect of my time from your driver as well as your customer service representatives leaves me believe that us as customers are not important. Is this what FedEx stands for now a days. Now that the damage is done, I hope that FedEx takes this seriously and do something about rectifying this kind of service so it does not happen to other customers. Thank you for the attention on in this matter.

Regards,

Mr. Arturo Rivera III