Filed 21 Mar 2022 by Deja
recently visited the Family Dollar in Fairfield, Ohio. I was ready to check out and rang the bell a few times and no one came. I seen a store employee by the name of Benita (store manager)and told her very nicely I rang the bell a few times could someone ring me out. Benita says “ yea call your kids since your ready to check out.” I responded by saying “why do I need to call my kids?” Benita says “ because you said you are ready to check out tell them to come on, so y’all can check out and leave.” I was confused on why I needed to call them while they were still looking, my son had his own money and was checking out alone and furthermore that wasn’t her place to ever address me or my kids. Sometimes it’s not what you say but how you say it. Benita continued to argue with me even when I stopped talking to her. She walked away but continued to walk past rolling her eyes. I even had her on video camera after awhile because I was so shocked as to why an employee was one nasty to a customer but wanted to stand and argue with one. It was quite disturbing. Also Brad another store employee laughed with Benita as she was being so nasty to me. I live around the corner from the store and often run in and get things and have never had such an experience. I do not think in my 34 years I’ve ever had a store employee be as nasty and argue with me on their job. I do not wish to avoid this store seeing I live so close nor do I wish to be addressed in that manor or for her to think it’s ok to treat me or anyone else in that way. I am asking for the cameras and audio if there is audio to be reviewed. I’m not sure if she was having a bad which happens but do not bring that into your job. Benita could maybe benefit from additional customer service training. If someone can reach out to me that would be greatly appreciated. I am aware that Benita is a store manager at the Fairfield location which is even more disappointing she should have a better way of handling conflict and also should know how to speak to customers. I’m hoping she doesn’t have access to erase camera footage so it can be seen how she behaved. It was not until I pulled out my camera she decided to walk away. It was beyond the pale. Thank you
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