My complaint:
I purchased a set of headphones. I tried to return them because they did not work. When I got to the store, the manager, Daniel, said that they did not work because they did not fit into my phone. I had my receipt and I purchased them only 10 days ago, well within the 30 day return period. I explained to him that I cannot use them if they do not fit into my phone. He refused to return my money. Then I asked for a store credit. He wouldn’t even extend credit. I asked to get another pair of headphones that would fit into my phone of similar value. He refused that as well. His rude response to me was Try to give them away as a gift.
I read Family Dollar’s refund policy to him which was posted on the wall of the store. The policy indicated that customers may return a product if they are not fully satisfied with the product. Obviously, I cannot be fully satisfied with a product that will not work in my phone and perform the function of the item. Daniel and the staff obviously need to reminded of Family Dollar’s policy. After reading it to him, he just threw the headphones into my purse and said he could not help me.
As an attorney, I know that stores need to abide by their own policies. Moreover, I am a consumer who had a receipt and the original packaging for the headphones. How was I to know that they would not fit into my phone? There was no indication on the packaging that the headphones would not fit all devices. More importantly, if fitting into a customer’s phone is a store policy (which it is clearly not) then the store has to allow customers to open the headphones to see if they will fit into their devices. That is obviously not allowed, so you MUST allow a customer to return the item and give them a full refund if they have their receipt and the packaging, as well as returned the item within the return period for the store policy. None of this occurred. I have been a Family Dollar customer for years. The way I was treated was egregious and Store 02705 is not following store policy or basic consumer protection policies.
Suggested solution:
The solution is very simple. I need to be refunded the full price of the headphones which should have occurred when I spent time driving to the store to return them today, 102920.
