My complaint:
I went in the store specifically looking for something. I went to the register to find out that I had left my coupon for the particular item so I left. As soon as I walked out the door, an employee (I later heard was actually the manager) followed me out to my car. She rudely said, Why do you always come in here and just walk around for a long time? I said excuse me? She then repeated the question and added, you never buy anything. I informed her that she must have me mistaken for someone else as I’ve probably only been in that particular store 4 times over a 15 year period. I don’t usually go to that one because it is nasty and smells like marijuana. I only stopped that day because I was looking for something. She then proceeded to snare at me and mumbled something as I was getting into my car. I have never felt so humiliated as a gentlemen was listening to everything while seated in his car. I drove off as tears ran down my face. I tried calling the store back to report her but the number listed with Google was disconnected. I then contacted the store I normally shop (Forestdale Blvd) and asked for a number to the Bankhead store. I was told to look it up. She then asked me what was wrong as she could hear something in my voice. I explained what happened. She informed me that based on my description of the employee that it was the manager. She also said that this is not the first time someone has called them to report the manager doing the same thing to them. She told me the manager’s name was Barbara ?? I went home and told my husband what happened. I was so upset that I couldn’t sleep. I suffer from anxiety and depression and this is bothering me so much.
Suggested solution:
I feel as though she should be reprimanded especially since this is a pattern for her. I would hate for anyone else to be accused and accosted for something they should not be stopped for. As I am typing this, I'm feeling ill.
