Family Dollar complaint: Rude manager..not following company policy

I went in to return a $10 toy I bought yesterday for a needy child that didn’t work (without the receipt)…it wasn’t given to me because I thought I wouldn’t need it..didnt think the toy was broken when bought and I would need to return it…I use to work as a manager for family Dollar so I know returns can be exchanged without a receipt. I had a receipt for the purchase of another toy on a totally different receipt that she was gonna give me a refund on without checking the iteam..bad managment …I tried explaining to her the situation of the missing receipt while she was trying to refund me for something that I didn’t need a refund for.was gonna give me five dollars bk for something I didn’t even have in the bag…all I wanted was an exchange for the toy… Her name is Renee.. black rude lady who didn’t use her brain or don’t want me as a customer after today..I felt she had no real training in customer care and need to follow family dollars policy not her own…Ive notice Dollar tree employees have more understanding and cooperation when dealing with the public. Please teach your managers how to manage by policy.