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Family Dollar complaint: Rude Hostile worker

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Filed 14 Feb 2023 by Karen

Shopping in store 02132023 paid for my purchase $29.08 upon leaving the store man hollers take your trash with u said I came in with Arby’s cup was left in cart hes not going to have anyone trashing the store came out the door exchanging hostile words.Drove off decided to fake every thing for Refund very ugly got on Cell phone said he was talking to corporate bout.I tried calling corporate says good luck at reaching them after still line of customers behind keeps talking he going to Quit the job kept telling dont talk to me.Once again following me out store Dont everyone back to Store u have list a very Loyal frequent customer

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1 comment

  1. Connie Irwin

    The store in Universal City,Texas has a Manager that does not deserve that position. I find her paticuraly not customer friendly. I have had two run ins with her. The first time I had a cart full and she said you can't take the cart out. I am 74 years and disabled and no way could carry all the items out. Finally she said she would let me take the cart out and I better bring it back. Yesterday I bought a $12 laundry basket. It was two large for where I wanted in my car. I went immediately back into the store for a refund. A very nice lady waited on me. She said she couldn't do refunds that she didn't have the code. I asked her to get the manager. She called her and I had to wait 30 minutes. So I walked down the isle to purchase a smaller one. I found a three drawer deal that would work for $25.

    I went back to register and said it has been 30 minutes. Please call her again. She wouldn'te come so I picked out a a 3 drawer higher and I like to exchange and pay difference. The employee couldn't do that either. I waited almost another 30 minutes.. Finally the manager and another employee came and she sat on the chair and manager just stood there smiling. ShE is rediclous. She knew who I was because she looked me up on store camera. Said I was stocking her when all I was doing was picking out the replacement. Finally this has become rediculous and I couldn't come back in the store. What to wait happen to taking care of the customer. Having to wait an hour for simple exchange. A person like this needs to be fired. We as customers keep that store going. I was shopping in there several times a week. No more for me. Another lady told me she has had a horrible time with her too and another man came out of line to follow me out of the store to calm me down and console me. I was to the point of calling the police because the store had my merchandise my money and my receipt on the first laundry basket. I applaud the cashier trying to help me. You need to fire that manager.

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