My complaint:
On 8302021 at the Family Dollar Store 01469 at 1655 Memorial Drive SE Atlanta, GA 404-942-0773 I tried to process a refund with my receipt had the apparel numbers which was 2 blouses Twist front tee with each one the color and I had the tags to match the numbers, the manager , black female, would not refund me, started out unprofessionally saying Oh its’ only $5.00. Then said I didn’t have the apparel tags to the items which I produced and then she looked at the receipt and the tag then laid it down and muttered and walked away which I said you can read the numbers clearly from the apparel tags match the receipt numbers and she muttered I guess didn’t want the cameraaudio to hear her that she wasn’t doing the refund and she couldn’t match the numbers. So I was refused a refund with my receipt and the tags. She became unprofessional with all kinds of conduct and I called the police because I couldn’t get through to anyone in this corporation from googling off the internet even when I tried before finding this no live person customer service, leave a message on one call it is not pleasant. Then before the police arrived I was threatened that with retaliation I would be trespassed from the store for calling the police. I walked through the store to remove myself from the cahier area and then saw all the inventory of hazards all throughout the store, looked in the windows of the door to the back of the store inventory piled up and thought wow and so then before the police arrived I saw it was raining outside so I picked up an umbrella and a pack of notebook paper to purchase and she refused me service again for calling the police. So, I was refused service. Then the police arrived and she said that if she did the refund it would be an inventory something I don’t recall verbatim and that she as the manager could refuse refund and she made that decision and that she as the manager could refuse service when I indicated trying to purchase the umbrella and notebook paper. Then she told the police officer she wanted to trespass me and told him she wanted a WARRANT YES SHE DID SAY THAT SHE WANTED A WARRANT ON ME. I had not committed any crime. She did execute and issue a trespass and I had to give my name my personal information by compulsion because she the manager wanted to trespass me so I left off my address and but the fact is she got my name and date of birth personal privacy and then refused to make me a copy of it when I requested one and I voluntarily and peacefully exited the store with the police officer. I have so much anguish and then when I read the reason she gave disorderly conduct and racial discrimination, HOW? racial because I am a white woman and she is black woman she lied to say that I supposesedly made a racial comment I did not so mental and emotion anguish, suffering, defamation of my character the public trespass document the retaliation the lies the deliberate bias as manager not to refund me, nor serve me the purchase I tried to buy a rain umbrella and pack of notebook paper and that the hate speech that she told the police officer she she manager like she had authority to want a warrant on me. Therefore, my civil rights have been violated.
Suggested solution:
1. Rescind the trespass immediately. Get that document out of her and any other employees handsaccess. 2. Resolve privately and confidentially with me as pro-se representing myself with your Risk Management to draft a Settlement Agreement with I will stipulate to a non-admission of liability clause, non-disparagement clause, confidentiality clause and settlement without litigation and without putting me in further unpleasantness of having to get a lawyerlaw firm by compensation settlement check with email me the settlement agreement document, I can print it execute it have it notarized etcetera and mail to the address provided and settlement check sent to me is how I respectfully request they resolve this complaint. I will stipulate to a clause your designee risk management draft that I voluntarily will not enter that store in lieu of rescinding the trespass document in a clause for that. I want this done ASAP.