Complaint: Never answer phone

on 05 November 2020 about Family Dollar in category Supermarkets / Grocery Stores

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My complaint:

I have tried all open hours, about 6 calls a day. I had same problem 2 months ago when thought left my phone there,they NEVER answer phone. As it only rings 1 time then says they’re busy to call back later, seems they continually have it set that way. This is NOT ACCEPTABLE! I’ve managed 8 retail stores, supposed to answer by 3rd ring, sometimes hard may 4 or 5 but you ANSWER PHONE. One store I managed was DressBarn, it was 2000 sf store about 4 times size of Dollar Store in Hawkins

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Justified complaint?

Suggested solution:

Train manager and employees to take phone off setting and ANSWER THEIR PHONE! This is sooooo unprofessional. RE TRAIN ALL. DM or RG needs to work in store a few days or week. We had to answer by 3rd ring, same thing with Things Remembered, even if in middle of job. Please take care of unacceptable practice. I Called was 903-769-8075. Thanks

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Krystal Wilson
Krystal Wilson (@guest_2402)
3 days ago

Family Dollar switched network providers. The numbers have not updated yet. The number printed on the receipts are incorrect