Complaint: Incorrect pricing of food items.

on 21 October 2020 about Family Dollar in category Supermarkets / Grocery Stores

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My complaint:

On Tues. 102020 at 15:15:44 I was at the cashier who began to ring up a crate of eggs that a hand written sign posted inside the refrigeration encasement read a price of $1.25. There were no other size eggs thereof. Realizing that was a good price I wanted to buy the Large dozen eggs. The cashier asked another employee nearby , how much are eggs? The other person answered $1.40. I responded, no the sign says $1,25. Cashier replys it rings up for $1,40. The cashier left the area went back to the refrigerated case to check the price (handwritten notice) that I mentioned. When she returns to the register she says the price is $1.40 do you want them or not. I said, when there is a dispute over the pricing of an an item the customer is right and is to be given the price that is posted, even if that item rings higher on the cash register. Eventhough I stated this to the cashier she ignored me and repeatedly said do you want the eggs or not. I asked for the manager and she said she is the Manager. I asked her name and she said Stephanie, I didn’t get her last name. On the side of principal I did not buy the eggs. I paid for the other items and stated that I would be making a complaint. Before leaving the store I walked back to the refrigerator to take a picture of the posted price, and discovered that the cashier had removed the handwritten posted price of 1.25. This isn’t the only time that I had a pricing issue at this store. However the previous time the manager did the right thing and honored the posted price instead of the increased price.

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Justified complaint?

Suggested solution:

In this case of mispricing of an item, your emoyees should be advised to honor the posted price even if the price was recently increased and noted by the register. Family dollars prices are very reasonable and that is why I a senior citizen shop there at least twice a week.
Please retrain all your empolyees to honor the posted price for the customer first and foremost. The employee should not take this challenge personal. It is the correct way to do business.

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