Family Dollar complaint: Im Still Shocked

On 7.7.21 I ran to Family Dollar on my lunch break- I typically do this at least twice weekly and on average spend $18-$40 each visit. I asked a store worker (I believe her name is Emily) to pls do a price check on a lamp for me– I was pleasant, bubbly and explained my daughter is moving and that I always try to pick up things for her. She did the price check with the motivation of a snail and did not engage in any conversation. After she returned to unpacking merchandise I saw another display and questioned if everything in the bin was $5.00 as it was hard to view and the price didn’t seem correct. It appeared that Emily took a deep breathe prior to answering me and again, in monotone and a sour look on her face she told me it was- I asked another question and to her credit she did say I will scan whatever you want.– However the words meant nothing as I could only think this girl does NOT want to be here. Shortly thereafter I ordered cigarettes and Emily asked for my license– again NO smile, no eye contact and just looked miserable. A view of your camera will show I was reaching in my wallet to secure my license when she repeated her request VERY loudly– had she actually looked at me she would have seen I was in the process of taking it out. At that point I was DONE with her poor customer service and stated you are just miserable. Emily became defensive and argumentative and stated I have been perfectly nice to you. I replied Since the moment I entered the store you have not smiled or engaged with me. You look miserable and look like you don’t want to be here. Emily then WALKED AWAY muttering I will get the MGR to ring you out– I called after her that I did NOT ask for a MGR and that I was on break and didn’t have time to wait. Emily stated I don’t have to put up with your rudeness. At this point I was STUNNED that this was said to me– For the record I am a Practice MGR for a local dentist, have a Bachelor’s degree and have over 30 years of management experience. Emily returned a moment later with Lee who was smiling but did NOT introduce himself or acknowledge my concern. Lee asked Emily what needed to be done and started to ring up my items. I informed Lee that all I had said to Emily was that she was miserable. Lee stated Emily is a CREDIT TO HER GENERATION. I remained polite and only stated Wow…she hasn’t smiled since I walked in the store. At no point did Lee apologize for this situation or make ANY attempt to address my concern. Lee did not seem concerned when I pointed out that Emily had not smiled since I walked in the store. I then asked for the GM name and contact information– Lee wrote down A WRONG NUMBER to call (the message said the toll free number was no longer in service) as well as his name on the back of a receipt.

Perhaps it wasn’t my place to inform Emily that I felt she was miserable and should have tolerated her poor customer service. I have always bee pleased with the staff at that location and have always been greated in a kind manner. I probably should have walked out of the store and left my items on the counter. However, I do not appreciate being treated in his manner or feeling that I am bothering someone to DO THEIR JOB. I did express my concern and I remain shocked at the follow up of the MGR. At no point did he nor Emily apologize for my perception of the service I received and it was clear that Lee did not wish to discuss my concern and apparently believed what Emily told him. Lee was polite but he clearly did not make ANY attempt to apologize on the behalf of the store or even state that he was shocked about my complaint– Emily is a credit to her generation… God help us.

I will no longer come to this store and will spend my money elsewhere. I have spoken to numerous people about this situation when asked how my week has been– I remain SHOCKED and disgusted.

I hope this situation is addressed.