I Purchased 2 cases of Aquafina water and told the clerk I had a digital coupon for $2 off( $2 off of Pepsi products)
I forgot to put in my number and left but I turned around once I realized my mistake. Went in the store and ask for a return and told the clerk I wanted a refund and purchase the waters again. She went to get the shift manager who has long pink braids and she said it sounds like fraud I have to call the store manager. She called the store manager and she said no because it was 10 mins from closing and it’s to late for returns. She said I had to come back tomorrow even though she could’ve just handled the situation then and there. She basically put me out and said the store is closed it’s 10:00pm and I had to leave. I never in my left felt so disrespected and mistreated as a customer I am “always right”. I even looked up family dollar policy and started reading it to her. Nowhere on the website does it say returns stop at any point. I’m very disappointed and
Hire new management who knows how to deal with simple customer needs, someone Who is PROFESSIONAL and doesn’t have to call a higher manager every time a customer needs some assistance.