Complaint: Customers Service

on 19 November 2020 about Family Dollar in category Supermarkets / Grocery Stores

New complaint
Complaint is being processed
Complaint resolved
Complaint closed

My complaint:

Hello, May name is Janice Major. I would like to make a complaint about your Manager poor customer service and training. I have experience
on 12182020 around 8:10 pm.
When I got off of work at 8:00 pm Wednesday night. I enter the Family Dollar to do some quick
Shopping, however I notice these beautiful
GLITTER HEEL AND BALLERINA ORNAMENTS.
The ornaments had a 50% off sale sign in front of them
so, I, wanted to purchase 4 of them . And there was
More 50% sales signs around the merchandise.
So, when I got to the cash register the ornaments
Rung up regular price 1.00. so I inform the cashier.
There’s a sale sign in front of the ornaments, which says 50% off. The Cashier stated to me, with a nasty attuidue and said; you, like I’m going to give these ornaments to you for 50 cents! I was embarrassed. and quoted, to the Cashier those sales signs, should have been down since Halloween. So I said Iwill like to
Speak to a Manager. The Cashier said, I am the Manager. That made it even worst. She did not give me the discount for a curiosity. I’m a loyal
Customer and enjoy the savings at your store.That’s why I shop
there, however there was no Customer Service
involve in this matter. I did purchase the ornaments any way.
Wanted to take a picture of the sale sales. The Manager snatched the signs down. Never experience anything like that before.

0 0 vote
Justified complaint?

Suggested solution:

Give the Manager More training in Customer's Service. And Have more respect for Customers.

Subscribe
Notify of
guest
0 Comments
Inline Feedbacks
View all comments